An update on Delta 20 minute checked bag guarantee.

I wanted to provide a quick update to a story I covered not too long ago (and get some feedback!).  Delta started a trial4-8-15-2 that offered 2500 miles if you checked a bag for a domestic flight and it doesn’t reach the baggage carousel in twenty minutes.  The trial is complete, and now Delta has announced they plan to permanently honor the checked bag guarantee. A Delta spokesman said “Customer response was positive and our employees are rallying to achieve the 20-minute mark, so it’s here to stay”.  To request compensation and/or to read more about the guidelines of the guarantee go to this Delta site.  Be sure to complete the form no later than three days after your flight’s arrival.

I don’t recommend checking baggage in most situations, but sometimes it’s inevitable.  However, don’t get too excited about this deal.  Checking a bag with Delta isn’t always free.   If you are charged for checking your bag and it’s late your 2500 mile reward won’t seem so rewarding!  If you’re looking for a way to earn some extra Delta SkyMiles consider getting a Gold Delta SkyMiles ® Credit Card. I don’t own this card, nor do I get anything for mentioning it, but at least with this card if you do decide to check a bag your first bag is free. 

In my last post a reader said they filled out the baggage guarantee form on the spot after a delay over twenty minutes at the carousel, and as of the time of commenting they hadn’t received word on the miles.  Has anyone else filled out the baggage guarantee form yet, and if so what has been your experience? 

Be sure to check out my page with the best carry-on luggage according to readers.

Best carry-on luggage

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Comments

  1. I filled out a baggage guarantee back in late February for some bags that came out a few minutes late. I never recieved notification, but the points showed up in my account.

  2. Recently returned home from a golfing trip at Hilton Head, SC. I arrived at LGA around midnight and by the time I arrived at baggage claim, my clubs had just arrived in the oversized area. In past flights (landing around the same time), I’ve waited as long as 45 minutes for my luggage. I’m glad that Delta has stepped up to the plate regarding customer experience.

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