Yesterday was kind of nuts. I had a routine day trip to Nashville planned, which started out going well. My Southwest direct flight was full, but I got a window seat and got some reading done. It landed on time, I got to the office, had some great meetings, and went back to the airport.…
airline customer care
Tag Archives for airline customer care.
Call Customer Care if Your Flight is Canceled
I got a 5am text from my best friend this morning. “They canceled my flight!! WTF?” Now, normally I might be a little bit annoyed at a text this early, but since I just went through something similar a few weeks ago, I wanted to help. She got the phone call saying her flight was…
American Has Redeemed Themselves… to a point
A few weeks ago I posted about my frustration with American Airlines with regard to charging Elite Aadvantage members $50 for a close-in award ticket. About two days after I posted that, I got an email from the Aadvantage people saying that as of the date of the email, this fee would no longer be…
