With all the talk about American and US Airlines merging, I started thinking about airlines and frequent fliers. Loyal frequent fliers can be an airline’s best asset, and there are so many ways to treat them well. I’m just curious—if you had to pick the top three things, which are the most important? Is it boarding first, loyalty programs, comfy seats, lounges, fly-by lanes, or something else?
In my opinion, the loyalty program, availability of upgrades, and comfortable seats are the things I value in an airline. The loyalty program is a no brainer. Upgrades are great—I’d rather sit in first class than just about anything else. But of course I won’t get upgraded every time, so it’s important to have comfortable seats in coach too. In fact, I think I would rank comfortable seats as second most important after the loyalty program.
Readers, what do you think?
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