Last week I had an overall pleasant stay at a hotel in upstate New York. People were nice, my room was pleasant, the bathroom recently renovated, etc. I checked in around 930pm, getting to my room just in time to watch an episode of Property Brothers and go to bed. The next morning I ate a tasty breakfast in the hotel restaurant, but afterward the first strange thing happened. When I tried to log in to the internet using my last name and room number the system didn’t recognize me. After a few more attempts the restaurant manager was able to use a different code to get me connected. I shrugged it off, finished my work, and headed into the office.
After a very productive work day I returned to the hotel around 5:30 and decided a pre-dinner nap was in order. But when I opened my door, I noticed the second strange thing: my room hadn’t been serviced. I left that morning a little after 8, so there was plenty of time while I was out for housekeeping to come by. And in all my years of traveling, I don’t think I’ve ever not had my room serviced. Honestly though, it’s not that big of a deal to me and I didn’t want to get some poor housekeeper in trouble, (plus I was pretty tired) so I changed my clothes and started to get settled in for my nap.
Then the third strange thing happened. I was about to lay down when a hotel employee knocked on my door with a plate of fruit and a bottle of wine. “Jane Smith?” he asked. “No, that’s not me,” I replied. “Oh,” he said, looking baffled. “I was told she’s going to be staying in this room tonight and I was supposed to drop this off for her before she arrived.” After I repeated again that I wasn’t the lady he was looking for the man left. I locked the door with the deadbolt and security latch, then finally laid down for my nap.
I got about twenty minutes of sleep before the next strange thing happened. I heard keys rattling outside my door. “Please don’t be coming to my room!” I thought. Alas, no such luck. About a minute later my door is opened, without any knocking, despite the deadbolt being locked. The only reason the door didn’t open all the way is because I had the security latch on. “Security!” someone called out.
Okay. So first off, I want to catch up those readers who missed my announcement yesterday: I am pregnant with twins. Had I not been pregnant, I would have jumped up and run to the door to see what the heck was going on. However, I am pregnant, and jumping up to do anything is just not available to me right now. In fact, it would have taken me about three to five minutes to get from laying down, to sitting, to the door to talk to this person (not exaggerating). Instead, I just replied, “Can I help you??” in an aggravated voice (because let’s face it, I was freaking aggravated).
“Security!” he called out again. And again, I replied, “Yes. Can I help you???” He said something I didn’t catch and closed the door.
I laid there for a few minutes debating what to do. Finally I decided I needed to call the front desk and find out what the deal was. Three to five minutes later I was waddling over to the phone when it rang. It was the front desk manager, who asked me what my name was. I told her, and she said, “Okay. For some reason you were not properly checked into your room last night, and we didn’t have a record of you staying there.” At this point I’ve basically had it, and gave her a list of all of the strange events of the day. She asked if she could call back in a few minutes after doing some research. At that point, she apologized profusely, said I wouldn’t be charged for the previous night’s stay, and would be awarded 10k points for the hassle. I accepted, end of story.
But I couldn’t get past that security guy just walking into my room. What if I had been showering, or changing, or doing one of the other myriad things people do in their hotel room? I had the deadbolt on, but that didn’t seem to matter. And if the security guy could get in, it sure as heck means some other person could get in too. Prior to this point I used the security latch most of the time, but I know that I haven’t been 100% in using it. I know that the security latch isn’t foolproof, but it should stop all but the most determined of people. So moving forward I will be using it every single time I shut my hotel door, forever and ever.
I know this is a long piece, and if you’ve stuck with me throughout the whole thing I appreciate it. But it’s just one of the strangest things that’s ever happened to me in a hotel. Oh, and so far I haven’t gotten my 10k points yet. If those don’t show up you can bet I will be calling that front desk manager back.
Readers, have you ever had an experience like this?
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