What is the deal with minor maintenance issues taking forever to deal with lately? In the last two weeks the Home Warrior and I have been on two flights that were delayed significantly because of a simple fix. And I’m not talking, like, cracks in the fuselage. I’m talking about teeny-tiny stuff.
For example, the HW was flying home from Florida two weeks ago on a super early flight. The flight attendants noticed that an overhead bin near his seat wouldn’t close. They tried to fix it themselves, but weren’t able to. So they called maintenance. Which took forever. Once they arrived, they tried to fix the bin. Nothing they tried worked so they closed it with….. duct tape. Special airline duct tape, to be exact. Then, of course, they had to do the paperwork. So while the repair attempts took about five minutes, and the actual duct tape application took about one minute, his flight was delayed close to an hour.
Then last week, on a trip out to the East Coast, my flight was boarded and ready to go. And we sat. And sat. We ended up being delayed for over ninety minutes. What serious repair took this long, you ask? There were scratches on the outside of the plane. They weren’t fixing the scratches, mind you. They were applying stickers, to label where the scratches were. This meant we arrived after midnight. Argh.
So what is going on? I haven’t had to deal with maintenance issues in a long time, and especially not trivial ones that took an inordinate amount of time. Is it budget cuts? Getting rid of maintenance staff? Tons of paperwork that must be completed? Who knows. What I do know is that if this trend continues, customers are going to be even more angry at the industry.
Readers, what’s the strangest maintenance issue you’ve ever experienced?
(Don’t forget about our awesome contest!! Win a vacation for two from Home2 Suites by Hilton!! Open for only two more days!!!!!)