Tag Archives for airline.
Last week I flew to the west coast and back for a series of customer meetings. The flights were generally good, on time, with a few open seats. Although coming home one flight was delayed into Phoenix and I had to run to catch my connection. I never would have made it if I’d had…
Does it seem like your average airplane seat is getting smaller? And the space between those seats is also getting smaller? Yes! We all know that airlines have been squeezing in as many seats as possible to make as much money as possible per flight. That’s not new. So then why would someone try to squeeze into the…
And the hits just keep on coming….. Last month Delta announced changes to its rewards program, which most people weren’t too happy with. A month ago, I never thought I would be pointing to Delta as a good example of how to make changes. But here I am, about to do that. See, while Delta…
With all the talk about American and US Airlines merging, I started thinking about airlines and frequent fliers. Loyal frequent fliers can be an airline’s best asset, and there are so many ways to treat them well. I’m just curious—if you had to pick the top three things, which are the most important? Is it…
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